⏱️ Order Processing

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation with your tracking number once your order has been dispatched.

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🇦🇺 Australia Shipping

We ship Australia-wide via Australia Post with end-to-end tracking.

Shipping Method	Estimated Delivery	Cost
Free Express Shipping	2–5 business days	FREE

Delivery times may vary depending on your location. Remote and rural areas may require additional time.

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📦 Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your parcel at auspost.com.au.

If you haven't received your tracking number within 3 business days of placing your order, please contact us at support@getsillydino.com.

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📬 Delivery Issues

If your order is marked as delivered but you haven't received it, please:

• Check with neighbours or anyone else at the delivery address
• Check your local post office for a collection card
• Contact us within 7 days of the expected delivery date

We will do everything we can to resolve the issue as quickly as possible.

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📝 Incorrect Address

Please ensure your delivery address is correct at checkout. SillyDino™ is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address, contact us immediately at support@getsillydino.com. We can only make changes before the order is dispatched.

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